Terms and conditions

These Terms and Conditions (the “Agreement”) govern your access to and use of the services, games and features made available by Urho Kasino (the “Platform”, “we”, “us” or “our”). By registering for an account, making deposits, placing bets, playing games or otherwise using the Platform you accept and agree to be bound by this Agreement. If you do not agree to these terms, you must not use the Platform.

1. Legal Status1.1 License NumberThe Platform operates pursuant to the license number displayed on the Platform. The license number is provided for informational purposes and may be referenced in communications with regulatory or verification bodies.

1.2 Issuing AuthorityThe Platform is authorized by the licensing authority identified on the Platform. The issuing authority is responsible for the oversight of license compliance and may be contacted in accordance with its published procedures.

1.3 JurisdictionThe Platform is operated in accordance with the regulations and legal framework applicable to its issued license. Use of the Platform may be restricted or regulated by the laws of the jurisdiction in which you reside. You are solely responsible for ensuring that your access and use of the Platform comply with local laws.

1.4 Allowed to Operate in FinlandThe Platform accepts players resident in Finland in accordance with applicable laws and the terms of its license. Acceptance of Finnish players is subject to verification procedures and any applicable local restrictions.

2. Registration and Login Process2.1 Step-by-Step ProcessTo create an account you must register via the Platform’s registration process, provide an active email address, create a secure password and supply accurate personal information including full name, date of birth, residential address, telephone number and chosen currency where required. You must confirm acceptance of these Terms and Conditions and verify that you meet the minimum age requirement set out below. Account activation may require confirmation by email or other verification means. Following activation you may log in using the credentials provided and may set responsible gaming limits and preferences.

2.2 Is KYC/ID Verification RequiredKYC and identity verification procedures are required prior to the first withdrawal and may be requested at any time for compliance with anti‑money laundering (AML), counter‑terrorist financing (CTF) and responsible gaming obligations. Verification may include submission of government issued identification, proof of address and verification of payment methods. Failure to provide requested documentation may result in temporary suspension of transactions or account closure.

2.3 Time to Activate AccountBasic account creation and email confirmation are normally instantaneous. Completion of KYC and full account verification typically occurs within a reasonable period (often within a few hours to 24 hours on business days) but may take longer depending on the volume and quality of documentation submitted and any additional checks required.

2.4 Terms of Registration (minimum age, one account per user, and restricted countries)You must be at least 18 years of age (or such greater minimum age as required by the law of your place of residence) to register. Only one account per person, household, IP address and device is permitted unless otherwise expressly authorized by us. Providing false, incomplete or misleading information is a material breach of this Agreement and may lead to account suspension, forfeiture of funds and termination. Access is restricted from jurisdictions where participation would be unlawful or prohibited by local law; a list of restricted countries is available in the Platform’s account registration flow and in these Terms.

3. Games and Software Providers3.1 Top GamesThe Platform offers a selection of games commonly found in European‑facing online casinos, including a variety of video and classic slots, table games and live dealer offerings. Specific featured titles and game availability may change over time.

3.2 Software ProvidersGames are provided by multiple third‑party software providers. These providers hold their own certifications and approvals for their game offerings. The Platform may list the names of third‑party providers in the game lobby or elsewhere on the Platform.

3.3 Total Game CountThe total number of games offered by the Platform may vary. Portfolio size typically reflects the aggregation of titles from the Platform’s providers and may be updated periodically.

3.4 Game CategoriesThe Platform offers categories of games including but not limited to slots, progressive jackpots, table games (roulette, blackjack, baccarat, poker), live casino, instant and crash‑style games, and virtual sports where available. Game rules and contribution to wagering requirements differ by game and are set out in the Platform’s game rules and bonus terms.

4. Bonuses and Promotions4.1 Welcome Bonus (Amount, % Match, Free Spins)Promotional offers such as welcome bonuses may be made available to eligible players. Terms of each welcome offer—including match percentages, maximum bonus amounts, free spins, minimum deposit and other qualifying criteria—are specified in the relevant promotion terms. All bonuses are subject to the general bonus terms and the specific conditions applicable to each offer.

4.2 Welcome Offers Specific to FinlandPromotional campaigns may be tailored to specific markets, including Finland. Localized campaigns may feature EUR currency billing and promotions aligned with local customs. Market‑specific availability, eligibility and terms are described in each promotion.

4.3 Process of Activation for Welcome BonusActivation of a welcome or other promotional offer requires registration and compliance with the qualifying conditions stated in the promotion. Activation may require entering a promotional code, making a qualifying deposit, or otherwise opting in. Promotional credit and free spins are credited in accordance with the applicable promotional mechanics.

4.4 Wagering RequirementsWagering requirements, game contribution rates and maximum bet limits associated with bonuses are set out in the specific promotion terms. Unless explicitly stated otherwise, wagering requirements typically apply to bonus funds and free‑spin winnings and must be satisfied within the stated validity period. Different games contribute different percentages toward wagering requirements and some games may be excluded.

4.5 Time LimitsAll bonuses, promotional offers and free spins are subject to expiration after the period stated in the offer. Unused or expired bonus funds and spins will be forfeited in accordance with the promotional terms.

4.6 Recurring PromotionsThe Platform may offer recurring promotions such as reload bonuses, free‑spin events, tournaments and seasonal campaigns. Each such promotion is subject to its own terms, eligibility criteria and limitations.

4.7 Cashback OffersCashback or loss‑back promotions may be provided subject to tiers, eligibility and wagering or payment conditions. Cashback may be paid as bonus funds with wagering requirements or as real money, depending on the terms of the promotion.

4.8 Reload Bonuses (list any available)Reload bonuses and their availability vary by time and market. Any reload offers that are active will include minimum deposit requirements, percentage matches and wagering requirements as set out in the specific promotional terms.

4.9 Free Spins BonusesFree spins promotions are granted in accordance with the promotion description. The value per spin, eligible game(s), wagering requirements on spin winnings and issuance schedule are set out in the applicable promotion terms.

4.10 General Bonus Terms and ConditionsOnly one welcome bonus may be claimed per household, IP address and payment method unless expressly permitted. Bonus abuse, arbitrage, bonus‑hunting or any conduct designed to exploit promotional offers is prohibited and may result in seizure of bonus funds and winnings and account suspension. Maximum bet limits apply while wagering bonus funds. Certain payment methods may be excluded from eligibility for promotions. The Platform reserves the right to amend, withdraw or refuse any promotion at its discretion.

5. VIP and/or Loyalty Program5.1 VIP Tiers and RewardsThe Platform may operate a loyalty or VIP program comprising multiple tiers. Tier benefits may include enhanced cashback, dedicated account services, increased withdrawal limits and exclusive promotions. Benefits are discretionary and may change from time to time.

5.2 How to QualifyQualification criteria for loyalty tiers are based on the Platform’s stated accumulation of points, wagering volume or other metrics. Enrollment may be automatic upon registration unless otherwise provided.

5.3 Loyalty Program DescriptionPoints accumulated through play may be redeemable for bonus credit, free spins or other rewards in the loyalty shop, subject to the exchange rates and conversion rules published by the Platform.

5.4 Loyalty Program RulesPoints, rewards and tier statuses are subject to expiration, review and adjustment in accordance with the loyalty program rules. The Platform reserves the right to alter the program mechanics, exchange rates and benefits at any time.

6. Payment Methods and Banking Terms6.1 Deposit Methods (Min/Max, Processing Times, Fees)The Platform accepts a range of deposit methods as displayed in the cashier. Minimum and maximum deposit amounts, processing times and any fees are identified at the time of deposit. Deposits by card, e‑wallet and certain other methods are generally processed instantaneously; bank transfers and some other methods may take longer. Any third‑party fees imposed by payment providers are the responsibility of the player.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)Withdrawals are processed using the methods available in the cashier and are subject to completion of KYC checks and compliance with Platform policies. Minimum and maximum withdrawal amounts, processing times and any applicable fees are stated on the Platform. The Platform will endeavor to process withdrawal requests within the stated processing timeframe but is not responsible for delays caused by third parties or payment providers. Where applicable, the Platform may apply withdrawal limits and may require additional verification.

7. Key Terms and Conditions7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)Bonus funds and promotional prizes are subject to wagering requirements, game contribution schedules and maximum bet rules set out in the relevant promotion. Breach of these rules may result in forfeiture of bonus funds and associated winnings.

7.2 Deposit LimitsPlayers may set daily, weekly or monthly deposit limits in their account settings. Decreases in limits typically take effect immediately; increases may become effective only after a cooling‑off period as specified by the Platform.

7.3 Withdrawal LimitsDefault withdrawal limits may apply. Higher limits may be available to verified or VIP players. Large wins may be paid in installments at the Platform’s discretion and in accordance with any relevant regulatory requirements.

7.4 Account RestrictionsThe Platform may suspend, restrict or terminate accounts in the event of suspected fraud, chargebacks, multi‑accounting, collusion, use of VPNs to circumvent geographic restrictions or other breaches of these Terms. Self‑excluded players will not be permitted to access their accounts for the duration of the exclusion period.

7.5 Amendments and NoticesThe Platform reserves the right to modify these Terms and Conditions, promotional terms, game rules and other policies at any time. Changes will be posted on the Platform and, where appropriate, notified to account holders by email. Continued use of the Platform after notification constitutes acceptance of the amended terms.

8. Mobile and Technical Features8.1 App Availability (iOS/Android)Where an app is available for download, it will be provided in the manner described on the Platform. App availability, functionality and download processes may vary by device and market.

8.2 Mobile Browser OptimizationThe Platform is designed to be accessible and functional on modern mobile browsers using responsive design and HTML5 technologies. Certain games and features may be optimized for mobile use.

8.3 User Experience and Speed on MobileThe Platform uses standard techniques to optimize performance and reduce latency. Performance may vary by device, network quality and geographic location.

8.4 Process of Registration on MobileMobile registration follows the same process and eligibility requirements as desktop registration. Account verification and deposit procedures are accessible via the mobile interface.

8.5 Biometric Login and Interface OptionsWhere supported by the device and the Platform, biometric login options (such as fingerprint or facial recognition) may be available for convenience. Use of biometric login remains subject to the Platform’s security policies and applicable device settings.

9. Security and Fair Play9.1 SSL & Encryption StandardsThe Platform employs industry standard technical and organizational measures to protect user data, including encryption of sensitive data in transit. No system can be guaranteed to be completely secure and the Platform makes no absolute warranty as to the security of any communication or transaction.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)Games are supplied by third‑party providers whose software and random number generation are subject to testing and certification by recognized independent testing laboratories. Game fairness and RTP figures are governed by the providers’ certifications and the Platform makes reasonable efforts to ensure that games display the correct information.

9.3 Customer Support (Channels, Response Time)Customer support is available through the channels listed on the Platform. Support response times depend on the channel used and the nature of the inquiry. For general inquiries and notices email [email protected] may be used.

9.4 Support Availability (Hours, Languages)Support hours and available languages are stated on the Platform. While efforts are made to provide adequate language support for major markets, not all languages may be supported at all times.

9.5 Provably Fair ToolsCertain games, particularly those of a hybrid fiat/crypto nature, may incorporate provably fair mechanisms. Availability and verification procedures are described within the game interface where applicable.

10. Responsible Gambling Features10.1 Tools (Deposit Limits, Time‑Outs, Self‑Exclusion)The Platform provides tools for responsible gambling including deposit limits, loss limits, session reminders, time‑outs and self‑exclusion options. Activation and adjustment of such tools are accessible via account settings and are governed by the Platform’s responsible gaming policy.

10.2 Links to Support OrganizationsThe Platform encourages players who may experience difficulties with gambling to seek help from professional organizations. Information and signposting to independent support services are provided on the Platform where appropriate.

10.3 Differences from Finland‑Specific StandardsThe Platform’s responsible gambling tools are provided on a voluntary basis in accordance with its license and best industry practices. Certain country‑specific protection schemes and mandatory measures imposed by local authorities may not apply to the Platform; users should acquaint themselves with their local regulatory framework and options.

11. Advantages and Disadvantages11.1 ProsThe Platform offers a broad selection of games from multiple providers, a range of payment methods denominated in EUR where applicable, promotional programs, loyalty benefits and mobile access to suit a wide audience. The Platform provides standard security and responsible gaming tools to promote safe play.

11.2 ConsUse of the Platform may not afford the same protections or dispute‑resolution mechanisms available under certain national regulatory regimes. Localized language support and some payment or promotional options may be limited or subject to conditions. Players should review these Terms and their local laws before using the Platform.

12. General Casino Information12.1 Year FoundedThe Platform’s operational commencement and other historical data are provided on the Platform for informational purposes and may be updated from time to time.

12.2 Operator/Parent CompanyThe Platform is operated by the entity designated as the operator on the Platform. The operator is responsible for administration of the services and for compliance with these Terms.

12.3 Supported LanguagesThe Platform supports one or more languages as indicated on the Platform. Language availability may vary by market and device.

12.4 Accepted CountriesThe Platform accepts registrations from a range of countries consistent with its licensing and internal policies. Accepted countries are displayed during registration and may be amended as required.

12.5 Restricted CountriesUse of the Platform is restricted in certain jurisdictions where access or play would be unlawful or where the Platform has chosen not to operate. The list of restricted jurisdictions is available during the account creation process and may change from time to time.

12.6 Short Brand DescriptionThe Platform operates as an online gaming service providing a multi‑provider portfolio of casino games, promotional offers and account management features designed for entertainment. Use of the Platform is subject to these Terms and to all applicable laws and regulatory requirements.

Contact and NoticesAll communications regarding account issues, disputes or legal notices should be directed to the Platform via email at [email protected]. The Platform may also contact you using the email address associated with your account for account‑related matters.

Limitation of Liability; Governing Law; Dispute ResolutionYour use of the Platform is at your own risk. To the fullest extent permitted by applicable law, the Platform shall not be liable for indirect, incidental, special or consequential damages, or any loss of profits, revenue or data arising from or related to these Terms or the use of the Platform. The Platform may specify the governing law and dispute resolution procedures applicable to its services; such provisions are set out separately on the Platform and may vary by jurisdiction.

SeverabilityIf any provision of these Terms is held to be invalid, illegal or unenforceable, other provisions shall remain in full force and effect.

AcceptanceBy registering an account, placing bets or using the Platform you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions and any additional rules, policies and notices published on the Platform.